Landnest Homes and Properties

Last updated: [insert date you publish this]

Landnest Homes and Properties ("Landnest," "we," "us," or "our") is a real estate development and land sales company registered in Nigeria (RC: 7080017), with our Head Office at No 2, Dele Adetoro Street, Bodija, Ibadan, Oyo State, and a branch office at No. 11, Victor Ikuemesi Close, Ajiran, Idado Estate, Lekki, Lagos State.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us through WhatsApp or our AI assistant, register as a sales partner, book a property inspection, or otherwise interact with our services.

By using our website or contacting us through any of our channels, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information you give us directly:

Full name, phone number, email address, and WhatsApp number
Information provided when booking a property inspection
Information provided when registering as a sales partner/realtor (e.g. business details, bank information for commission payment)
Payment and transaction records related to property purchases (e.g. deposit receipts, payment plan details)
Identity verification documents where required for property allocation (e.g. for Deed of Assignment, Contract of Sale documentation)
Messages, questions, and other content you send us via WhatsApp, our website contact forms, email, or phone

Information collected automatically:

Basic technical information when you visit our website (e.g. browser type, device type, pages viewed, general location) — this may be collected via standard website analytics tools

Information from third parties:

If you're referred to us by a sales partner/realtor, we may receive your name and contact details from them

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries about our properties and services
Process property bookings, inspections, and purchases
Communicate with you about your order, payment plan, or account status
Verify your identity for legal documentation (Contract of Sale, Deed of Assignment, Letter of Allocation, and similar)
Process sales partner registrations and commission payments
Send you updates about Landnest properties, promotions, or events, where you have not opted out of such communication
Improve our website, products, and customer service
Meet our legal, regulatory, and compliance obligations, including anti-money laundering requirements under our registration with the Special Control Unit against Money Laundering (SCUML)
Detect and prevent fraud or misuse of our services

3. WhatsApp and AI Assistant Communications

When you message Landnest via WhatsApp, your messages may be processed by an automated assistant to answer common questions about our properties, pricing, and processes. This assistant:

Only has access to information you provide within the conversation and publicly available information about Landnest's projects and services
Is not used to make final decisions about your purchase, payment, or legal documentation — these matters are handled by our human team
May pass your inquiry to a member of our team when a question requires human judgment (for example, pricing confirmation, complaints, or transaction support)

We may retain a record of these conversations for quality assurance, training, and customer service purposes.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Our staff and authorized partners who need it to process your inquiry, booking, purchase, or partner registration
Financial institutions for the purpose of processing payments (e.g. the banks listed on our payment instructions)
Regulatory and government authorities, where required by Nigerian law, including compliance with the Corporate Affairs Commission (CAC), SCUML/EFCC anti-money laundering requirements, and the Real Estate Developers Association of Nigeria (REDAN)
Service providers who help us operate our business (e.g. website hosting, communication tools), under obligations to protect your information
Legal authorities, if required to comply with a legal obligation, protect our rights, or investigate fraud

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including any period required to meet our legal, accounting, or regulatory obligations (for example, transaction and identity records connected to property sales, which may need to be retained for several years under Nigerian real estate and anti-money laundering regulations).

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Nigeria Data Protection Act (NDPA) 2023, you have the right to:

Know what personal information we hold about you
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to our legal and regulatory retention obligations
Withdraw consent to marketing communications at any time
Object to certain uses of your personal information

To exercise any of these rights, contact us using the details in Section 10 below.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use our site. You can control or disable cookies through your browser settings, though this may affect some website functionality.

9. Children's Privacy

Our services are intended for adults seeking property investment and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Phone/WhatsApp: +234 906 698 9877 or +234 905 856 2014
Head Office: No 2, Dele Adetoro Street, Bodija, Ibadan, Oyo State
Branch Office: No. 11, Victor Ikuemesi Close, Ajiran, Idado Estate, Lekki, Lagos State
Email: [insert a real contact/support email address]

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised "Last updated" date. We encourage you to review this page periodically.

This document is a general-purpose privacy policy template prepared for Landnest Homes and Properties and is not a substitute for legal advice. Given that Landnest handles property payments, identity documents, and anti-money-laundering (SCUML) obligations, we strongly recommend having a Nigerian lawyer review this policy before publishing — particularly to confirm registration requirements with the Nigeria Data Protection Commission (NDPC), which may apply depending on the volume of personal data Landnest processes.