Customer Experience
OnSite |
Deadline
Dec 1, 2026
Key Responsibilities
Customer Inquiry Handling
• Respond to customer inquiries via chat, email, and phone regarding property listings,
services, and company information.
• Provide accurate, timely information on products, services, and pricing, ensuring
customers receive clear answers to their questions.Handling Walk-In Clients:
• Greet and assist walk-in clients promptly, understanding their needs and directing them
to the appropriate department or personnel.
• Provide information on property listings, sales processes, and legal requirements.
• Ensure walk-in clients' concerns are addressed, either through immediate assistance or
follow-up actions.
• Collect and verify necessary documentation for new clients or ongoing transactions.
• Maintain a welcoming and professional environment to ensure a positive client
experience.Payment Confirmation and Receipt Preparation
• Confirm and record daily payments received from clients and sales partners.
• Send daily payment receipts to Mr. Ifeoluwa Solomon & Mr. Olusola Areo for verification.
• Prepare payment receipts for clients upon confirmation of payment from the Cofounders.Issue Resolution
• Address and resolve customer complaints and concerns professionally.
• Escalate complex issues to management when necessary for efficient resolution.Customer Service Coordination with Legal Department
• Assist clients with questions on contracts, property allocation, and other legal
documents.
• Refer complex legal issues to the lawyer or Head of Legal when needed.
• Coordinate with the Legal Department on case updates and ensure timely follow-up with
clients.
• Verify accuracy of client documents before legal processing.
• Guide clients on the legal steps required for property purchases and transfers.Customer Relationship Management
• Build and maintain strong customer relationships to ensure loyalty and improve
retention rates.
• Follow up with clients to gauge satisfaction levels and offer additional support if needed.Data Entry and Record-Keeping
• Maintain an accurate and detailed client database for easy reference and accountability.
• Prepare and send client documentation as required, ensuring all paperwork is correctly
completed and recorded.Site Viewing Coordination
• Arrange site inspections for clients in coordination with the logistics manager and sales
team.
• Ensure clients have all necessary details prior to site visits to provide a smooth and
informative experience.Transaction Support
• Assist clients with transaction-related queries, such as documentation and follow-up.
• Support sales partners throughout the closing process, providing any required assistanceClient Documentation Preparation
• Preparing essential client documentation, including acknowledgment letters, contracts
of sale, allocation letters, and any additional documents required to facilitate clear,
legally compliant transactions and ensure smooth client onboarding and satisfaction.Document Delivery via DHL / Park
• Arrange document delivery to clients through DHL or designated park services as
needed, ensuring prompt and secure deliveries.
General Responsibilities
• Maintain a professional, courteous demeanor when engaging with clients and internal
teams.
• Uphold confidentiality and security standards, ensuring client information is handled
responsibly.
• Stay updated on company policies, products, and services to provide the most accurate
and helpful assistance
Requirements
Strong interpersonal and communication skills.
Customer-focused mindset with problem-solving ability.
Ability to manage multiple clients and tasks simultaneously.
Professional demeanor and attention to detail.
Ability to work under pressure and meet deadlines.
Preferred Qualifications
Bachelor’s degree in Business Administration, Marketing, or a related field.
Minimum of 1–3 years’ experience in customer service, client relations, or hospitality.
Experience in Real Estate or Service-based industries is an advantage.
Proficiency in Microsoft Office tools and CRM software.
Excellent verbal and written communication skills.
Compensation & Benefits:
Competitive monthly salary (based on experience).
Performance-based incentives or bonuses.
Commission on every sale closed.
Health insurance coverage.
Paid annual leave and public holidays.
Training and professional development opportunities.
Supportive team environment with growth potential.
